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Terms of Use

Last updated: 3 September 2026

These terms apply to your use of this website, operated by Flourish & Co (ABN: 72 701 920 158) ("we", "us", "our"). By using this site you agree to these terms. If you don't agree, please don't use the site.

What this website is for

This website provides general information about Flourish & Co's in-home support services in the Mackay region. Nothing on this site is professional, medical, clinical or legal advice, and it isn't a substitute for discussing your individual needs with us directly or with your NDIS planner, support coordinator, GP or other qualified professional.

This website doesn't create a service arrangement

Browsing this site, or submitting an enquiry through it, does not by itself create any agreement for us to provide supports to you. Any actual supports we deliver are governed by a separate, signed Service Agreement between you (or your representative) and Flourish & Co, which sets out the specific supports, costs, cancellation terms and responsibilities that apply to your situation.

Accuracy of information

We try to keep the information on this site current and correct, but we don't guarantee that it's complete, accurate or up to date at all times. Service availability, suburbs covered, and pricing referenced elsewhere may change without notice. Please confirm current details with us directly before relying on them.

Intellectual property

The text, logo, images and design of this website belong to Flourish & Co unless otherwise noted, and are protected by copyright. You may view and print pages for your own personal, non-commercial use, but you may not reproduce, republish or distribute this content without our prior written permission.

Links to other websites

This site may link to third-party websites (for example, the NDIS or NDIS Quality and Safeguards Commission) for convenience. We don't control those sites and aren't responsible for their content, accuracy or privacy practices.

Availability of this website

We don't guarantee that this website will be available uninterrupted or error-free. We may suspend, withdraw or change any part of it at any time without notice.

Limitation of liability

To the maximum extent permitted by law, Flourish & Co excludes all liability for any loss or damage arising from your use of, or inability to use, this website, including any reliance placed on its content. This doesn't affect any rights you have under the Australian Consumer Law that cannot lawfully be excluded, and it doesn't limit our responsibilities under any Service Agreement we've signed with you.

Governing law

These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

Questions about these terms can be sent to admin@flourishandco.com.au.

This page covers use of the website only — it's a general disclaimer, not a substitute for proper legal protection. The document that actually governs supports we deliver, including liability, cancellation and complaints handling, is the signed Service Agreement. As with the Privacy Policy, it's worth having a solicitor review this page alongside your Service Agreement and confirm your business holds appropriate Public Liability and Professional Indemnity insurance before relying on it.